Free tracked delivery, every order.

1. 1
   Order placed

   You get an order confirmation email straight away.

2. 2
   Prepared

   Your hair is prepared and checked for dispatch, usually within 1 to 3 working days.

3. 3
   Dispatched

   We email your tracking link the moment it ships.

4. 4
   Delivered

   Orders arrive in 7–12 working days.

The details

• Cost: free on every order.
• Where: addresses in the United Kingdom.
• Tracking: included on every order.
• Timing: working days are Monday to Friday, excluding UK bank holidays.

If something goes wrong

If your order has not arrived by the latest date we gave you, or the tracking has not moved for several days, email us with your order number. We will chase it, and if it is lost we will send a replacement or give you a full refund.