Clear returns, no surprises.

Changed your mind

You can cancel within 14 days of delivery, without giving a reason, as long as the hair is unworn and unaltered. Then send it back within a further 14 days.

Because wigs and hair are worn on the head, we can only accept change-of-mind returns when:

• the hairnet and any hygiene seal are still in place;
• the lace has not been cut or trimmed;
• the hair has not been washed, dyed, bleached, heat-styled, cut or worn (a brief try-on over the hairnet is fine);
• it comes back in its original packaging.

Under the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery. If a returned item shows wear or handling beyond what you would need to inspect it, we may reduce the refund to reflect that.

For change-of-mind returns, you pay the return postage. We recommend a tracked service. We refund the item and the original delivery cost (delivery is free, so nothing extra to refund) within 14 days of receiving it back.

Faulty or not as described

Under the Consumer Rights Act 2015, you can reject faulty goods within 30 days for a full refund. After that, you are entitled to a repair or replacement, and if that does not fix it, a refund. Email us with photos and we will sort it, including the return postage.

How to return

1. Email bolt70business@gmail.com with your order number and the reason for the return.
2. We reply with the return address and next steps.
3. Send it back with a tracked service and keep your proof of postage.

Your statutory rights are not affected.